Customer Service
This is an express channel to assist customers in making cost effective and correct use of our website. It includes assistance in planning, purchasing, payment, order tracking, returns of a product and so on.
you can submit your request in an easy form. Upon your correct submission, you will get our response in the shortest time.
Pre-sale: Any doubts about product functions, features, inventory, payment and so on.
After-Sale: Any after-sale issues like logistics, item replacement and so on.
· VIP Channel: If you are an VIP member, you may start live chat directly with YolandaZhang one to one.
· Money back guarantee: Defective/broken items received
These are YolandaZhang.com's Standard Return Policies applicable only to products purchased by you directly from the YolandaZhang.com website.
What is YolandaZhang’s error:
Damaged Items
If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging. For example: send the photos of your item to us, especially the damaged parts.
Choose "Return an item" to send us details about the damage to your item.
Wrong Items:
If you received a wrong item, which you received was not the one you ordered on yolandazhang.com, please tell us and you will have the opportunity to tell us if you want a replacement or a refund.
Choose "Return an item" to send us details about the wrong item.
Broken items:
All of the products have been inspected strictly before delivery, In case the item you received was broken and cannot be used. Choose "Return an item" to send usdetails about the broken item.
Returns are easy: Once we confirm the reason of your return is YolandaZhang’s error, we will send you a label with authorization by email, please ship the item with the label.
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·Account Issue: Change Name, Email, password/shipping address etc.
·Any other queries please feel free to contact us by cs@yolandazhang.com
Beside high quality products, YolandaZhang also provides superior wholesale and group purchase services. You can get further discounts on a large fair deal, and experience professional service and support.
All you need to start is to tell us what you demand, after that you can get our feedback within 24 hours. We are looking for long term relationship with reputable dealer
